Member Service Representative (teller)

Role:  Responsible for handling customer transactions and helping with account related inquiries.  This includes processing account deposits and withdrawals for a variety of account holders, creating accounts, managing safety deposit boxes, and helping members order replacement checks and debit cards.

Responsibilities:

• Perform routine banking tasks:  including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks

·         Open and close a variety of types of accounts and process address changes

• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
• Comply and stay up-to-date with applicable laws and regulations
• Promote strong customer and client interactions, build relationships and participate in cross-selling
• Effectively explain new products and features to members
• Demonstrate good risk management decisions, including solid knowledge of guidelines for fraud prevention and robbery
• Actively contribute to meet the branch business goals
• Accurately close out the teller terminal and remit daily work to supervisor

Skills:

• High school diploma or equivalent (GED) required
• Familiarity with computers and/or banking applications
• Excellent communication and interpersonal skills
• High standard of confidentiality
• Strong customer satisfaction orientation
• Ability to work in a team-oriented environment
• Previous credit union knowledge (preferred)
• Bilingual (preferred)